Frequently asked questions.

To become a Welper, simply sign up via our website or app and create your profile. You can include your experience and the type of services you provide. You will also need to choose the amount you will charge for the service(s) you will provide.

Welpco is designed to be a safe and welcoming platform. We aim to ensure, as much as possible, a secure environment for our clients. A background check is optional, however, it helps provide added peace of mind for our clients.

If you complete the background check successfully, a badge will appear on your profile. If you do not complete or do not pass the check, you will not receive the badge, but you can still become a Welper.

Joining Welpco is free — no sign-up fee, no subscription.

The one optional cost is the background check: $19.99 CAD, paid once through our verification partner. Pass it and a badge appears on your profile.

You get paid weekly through Stripe, and transferring your payout to your bank account costs nothing.

Once the job is completed, the Welper will confirm "Job Done" through the app or website. A receipt will automatically be sent to the customer, and the payment process will then be finalized.

Welpers receive eligible payouts weekly on Mondays, after each payment has been released for at least 48 hours.

Once 48 hours have elapsed, the payment is included in the next Monday payout batch.

When creating your profile, you will also need to set up your own Stripe account in order to receive your weekly payouts.

Once your payout becomes available in your Stripe account, you can manually transfer your funds to your bank account at no cost.

When creating your Welper profile, there will be a step to create your Stripe account. Once you create your login, simply follow the directions below:

1. Business type: Select "Individual or Sole proprietorship."
2. Personal details: for "Job Title" you can enter "Contractor" or more specifically "Dog walker," "House cleaner," "Cook," etc.
3. Business details:
   • Industry: select "Personal Services – Other personal services."
   • Your website: www.welpco.com
   • Product description: provide a brief description of the services you offer.
4. Bank details: enter your personal bank account details to receive your weekly payout.

Not yet. For now, you must be 18 or older to sign up as a Welper or a customer. We're working on guardian-supervised accounts for younger Welpers — they aren't available yet.

If a customer refuses to pay for the service you provided, they would need to have a valid reason, and they would need to discuss it with you to see if you can resolve the issue. If the issue cannot be resolved between the Welper and the customer, they will need to contact us directly, so we can determine the issue and resolve it based on the facts provided to us by both parties.

To sign up, simply use our website or app. You can then get started searching for the service you need being offered within your community.

You're not charged when you book. After a Welper accepts your booking, we place a one-hour hold on your card three days before service. You're only charged after the job is completed — the Welper confirms via the website or app that the job is done and submits the final time, and your card is then charged for the service they provided.

If a Welper does an unsatisfactory job, discuss with them the issue you have with the job they did. If it cannot be resolved between both parties, please contact us directly within 24 hours of the job being completed, and we will determine the outcome, whether or not, a refund or credit will be issued to you and if any disciplinary actions need to be taken in regards to the Welper using our platform. There is also a rating system, so you can rate the job provided by the Welper, which will also appear in their profile.

Welpco prioritizes safety. Adult Welpers can optionally complete a background check to earn a verified badge; minor Welpers use guardian-managed accounts and do not take the check. Look for the badges when you browse. All messaging and payments stay on the platform, and you can report a problem on any booking.

If there is a service you need that you don't see offered on our platform, you can post the job description you need in the job postings section on our platform and Welpers will contact you if they are able and willing to do the job. You can also contact us directly via our "Contact us" page.

Contacting a Welper outside of our platform can lead to many issues and an unsafe environment. You will not be secure and any contact made outside of the platform with a Welper that was not made during the completion of a task will not be permitted by Welpco; thus we will provide no assistance with any issues that may arise. Welpers via our platform are vetted and any communication you have with them will be conducted via our platform's messenger system to insure a respectful and transparent exchange of information. Transactions made via our platform are also secure and we offer our support for any questions or concerns you may have.